This post was contributed by Andrew Wright, a Carolina One Mortgage loan officer.
Nearly anyone over the age of 30 remembers the little old lady in the Wendy’s commercial trying to purchase a hamburger and wanting to know where the meat was.
Almost everyone this day in age can relate. Today we are constantly left wondering “where’s the service?”
ANY experience with a vendor can be made or broken through the level of customer service provided.
If you’ve been out for a fine meal and felt that you were treated without respect, the food wasn’t good, and what started out as a memorable evening became memorable for the wrong reasons.
Don’t even get me started on going to the mechanic, the doctor, any government office, or dare I say trying to purchase a home or applying for a home loan?!
Excellent customer service can be achieved through the smallest details. There is a fast food restaurant that requires the employees to respond to a “thank you” by saying “my pleasure.” I am so impressed with this one little detail that I’m actually disappointed if I stop in for a meal and I don’t hear it!
We all deserve the best customer service as consumers of goods and services and really should expect nothing less. Excellent customer service is the “meat” in a vendor/patron relationship. So just like the little old lady in the commercial we have the right to ask “Where’s the Beef?”
The Charleston Trident Association of REALTORS@ (CTAR) announced this week Stephanie Davis of Carolina One Real Estate will be honored as one of its REALTORS® of Distinction for 2011 at its awards luncheon on February 23.
